Privacy policy

Data Controller

Convama, 7 Rue Meyerbeer, 75009 Paris, France. Email: info@convama.com. Phone: +33 1 73 05 39 00.

Data We Collect

When you place an order or contact us, we collect:

  • Identity: first name, last name

  • Contact: email address, phone number

  • Delivery: shipping address, billing address

  • Order: items purchased, amount, payment method (excluding full card number)

  • Communications: email or phone records with our support team

How We Use Your Data

We use your data for the following purposes:

  • Processing and fulfilling your order, including delivery and after-sales service (legal basis: contract performance)

  • Preventing payment fraud and securing transactions (legal basis: legitimate interest)

  • Sending product recommendations and promotional information, only with your consent

You may withdraw consent for marketing communications at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.

Data Retention

Order and invoice data is retained for 10 years to comply with French tax and accounting law. Customer account data is deleted after 3 years of inactivity. Support communication records are retained for 3 years. Transaction data is retained for the statutory warranty period (2 years).

Data Sharing

Your data is not sold to third parties. We share limited information with partners only when necessary:

  • Carriers: for delivering your order

  • Payment processors: for handling payment

  • Technical providers: for website operation and email delivery

These partners can only access the minimum data required to perform their duties and are bound by contractual confidentiality obligations.

Your Rights

Under GDPR, you have the right to: access your personal data, correct inaccurate data, request erasure, restrict processing, object to processing, and data portability.

To exercise these rights, email info@convama.com. We will respond within 1 month.

If you believe our data processing does not comply with the law, you may file a complaint with CNIL (French Data Protection Authority): www.cnil.fr.

Cookies

Convama uses cookies to ensure the website functions properly (shopping cart, login status) and to analyse website usage. Non-essential cookies (analytics and advertising) are only activated after you give explicit consent. You can modify your preferences at any time through the cookie settings at the bottom of the website.