Can I change my delivery address after placing an order?
Once an order is dispatched, the address usually cannot be changed. If you notice an error shortly after ordering, call +33 1 73 05 39 00 or email info@convama.com immediately. If the parcel has not yet been handed to the carrier, we may be able to assist.
How do I track my order?
You will receive an email with a tracking link once your parcel is dispatched. If the link does not work or tracking has not updated for more than 48 hours, contact us.
Can I cancel my order?
Orders can be cancelled before dispatch. Contact us with your order number. If the parcel has already been dispatched, you may return it using your 14-day withdrawal right after receiving it.
How long does a refund take?
We complete refunds within 14 calendar days of receiving your return and confirming it meets our return conditions. Refunds are issued to the original payment method. We notify you once the refund is processed. Your bank or PayPal may require additional time to display the funds in your account.
Who pays for return shipping?
If the item is defective, incorrect, or damaged in transit, we cover return shipping. If you changed your mind, you cover return shipping.
Is payment secure?
Yes. All payments are processed through a PCI-DSS compliant gateway using SSL encryption. Your card details are not stored on our servers.
Is my personal information shared?
No. We do not sell your data to third parties. We only share the minimum necessary information with delivery and payment partners.
How do I contact customer support?
Email: info@convama.com (response within 1 business day)
Phone: +33 1 73 05 39 00 (Monday–Friday, 9:00 AM–6:00 PM CET)